Refund policy

 

Returns & Refunds Policy

Last updated: 08/11/2025

We want you to feel confident and happy with your purchase.
If something isn’t right, we are here to help.

Returns & Refund Window

We accept refund requests within 180 days of the purchase date and returns within 60 days of the purchase date.

To be eligible for a return, the item must be:

  • In its original condition (unused)

  • In its original packaging

Please note that used, opened, or damaged items may not qualify for a return unless the product arrived defective or incorrect.

How to Request a Return

To start a return, please contact us at:
info@houseoftaqwa.com.au

Include:

  • Your order number

  • The item(s) you’d like to return

  • A brief reason for the return

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping Costs

  • If the item is faulty, damaged, or incorrect: We will cover the return shipping costs.

  • For change of mind returns: Return shipping is the customer’s responsibility.

We recommend using a trackable shipping service as we cannot guarantee receipt of items returned without tracking.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

At this time, we do not process direct exchanges.
If you’d like a different item, please return your item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within  2 weeks of delivery with photos.
We will replace the item or issue a full refund — whichever you prefer.

Â